Privacy Policy

Last Updated: January 6, 2025

Wanderlust Aussie Pty Ltd (ABN 12 345 678 901) is committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information.

1. Information We Collect

We collect personal information that you voluntarily provide to us when you:

• Make an enquiry about our travel services through our website or contact forms
• Book a travel package or tour with us
• Subscribe to our newsletter or marketing communications
• Contact our customer service team
• Participate in surveys, competitions, or promotional activities
• Interact with our social media pages

The types of personal information we may collect include:

• Your name, email address, phone number, and postal address
• Passport details, date of birth, and nationality (for international travel bookings)
• Payment information and billing details
• Dietary requirements, medical information, and accessibility needs (where relevant for travel arrangements)
• Travel preferences and interests
• Communication records and correspondence with our team

Automatically Collected Information

When you visit our website, we may automatically collect certain technical information including your IP address, browser type, operating system, pages visited, time spent on pages, and referring website addresses. This information helps us understand how visitors use our site and improve user experience.

2. How We Use Your Information

We use your personal information for the following purposes:

• Processing and managing your travel bookings and enquiries
• Providing customer service and responding to your questions
• Sending booking confirmations, itinerary updates, and travel-related communications
• Processing payments and managing billing
• Coordinating with accommodation providers, tour operators, and other service providers to deliver your travel experience
• Sending you marketing communications about our services, special offers, and travel inspiration (with your consent)
• Improving our website, services, and customer experience
• Complying with legal obligations and protecting our legal rights
• Conducting market research and analysis to better understand our customers

3. Disclosure of Your Information

We may share your personal information with:

• Service Providers: Hotels, airlines, tour operators, transport companies, and other travel-related businesses necessary to fulfill your booking
• Payment Processors: Secure third-party payment gateways to process your transactions
• Professional Advisors: Lawyers, accountants, and consultants as needed
• Government Authorities: When required by law or to protect our legal rights
• Marketing Partners: With your consent, to deliver promotional communications

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. All third parties we work with are required to maintain the confidentiality and security of your information.

4. Data Security

We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. These measures include encryption, secure servers, firewalls, and restricted access to personal data. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

5. Overseas Disclosure

As a travel agency, we may need to disclose your personal information to overseas recipients including accommodation providers, tour operators, and service providers in the destinations you are travelling to. By booking with us, you consent to such overseas disclosures. Countries may include but are not limited to destinations within Europe, Asia, North America, and the Pacific region.

6. Your Rights and Choices

Under the Australian Privacy Principles, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Withdraw consent for marketing communications at any time
• Request deletion of your personal information (subject to legal obligations)
• Lodge a complaint if you believe we have breached privacy laws

To exercise these rights or if you have questions about your personal information, please contact us using the details provided at the end of this policy.

7. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyse site traffic, and personalise content. You can manage cookie preferences through your browser settings, though disabling cookies may affect website functionality. For more information, please see our Cookie Policy.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children without parental consent. If you believe we have collected information from a child, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with a new "Last Updated" date. We encourage you to review this policy periodically to stay informed about how we protect your information.

10. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or our data practices, please contact us:

Wanderlust Aussie Pty Ltd
142 Collins Street
Melbourne VIC 3000
Australia

Email: [email protected]
Phone: +61 3 9123 4567

If you are not satisfied with our response to your complaint, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by phone at 1300 363 992.

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